At nova88mas, player safety and well-being always come first. We provide a comprehensive range of self-control tools, practical guidelines, and ongoing support so you can enjoy online entertainment in a healthy, controlled, and responsible way.
Important Reminder: Online gambling is for entertainment purposes only. Never wager money you cannot afford to lose. If you feel your gambling activity is starting to negatively affect your life, please use the self-control tools we provide or contact our support team immediately.
Nova88mas believes online entertainment should bring joy, not stress. That's why we've built a comprehensive responsible gaming ecosystem — not merely to meet regulatory requirements, but because we genuinely care about the well-being of every player who trusts our platform.
As Malaysia's leading entertainment platform, nova88mas recognises that a small number of players may face challenges managing their gambling habits. This is nothing to hide or be ashamed of — it is a real health issue that can be addressed with the right support. This page provides all the information and tools you need.
Six tools you can use directly from your account panel
Set the maximum amount you can deposit within a daily, weekly, or monthly period. This limit takes effect immediately once set, while increasing the limit requires a 24-hour waiting period.
Set the maximum loss amount you are comfortable with over a given period. Once the limit is reached, your account will automatically block further wagering until the limit period expires.
Control how long you play each day. When the time limit is reached, your session will end automatically. Warning notifications are also sent when you are approaching your set limit.
Take a short break from the platform for 24 hours, 48 hours, one week, or one month. During the break period, you will not be able to log in or place any wagers on nova88mas.
The option to fully exclude yourself from the platform for a period of between six months and five years. This is a more serious step and requires customer support to activate.
Review your complete betting history, financial records, and play time summary at any time. Full transparency helps you make smarter decisions about your gaming habits.
Setting personal limits on nova88mas is simple and can be done entirely on your own without contacting customer support. Here's how to access those settings:
Access your nova88mas account using your registered username and password. Always make sure you are using your own personal device.
Click the profile icon in the top right corner, then select "Account Settings" or "Responsible Gaming" from the dropdown menu.
Choose from deposit limits, loss limits, time limits, cool-off periods, or self-exclusion based on your needs.
Enter the desired amount or duration, review the details, then confirm your selection. Reduction limits take effect immediately.
You will receive an in-app notification and a confirmation email once the limit has been successfully set on your account.
Our experts recommend the following starting limits for new players to ensure a controlled entertainment experience:
Ideal for casual players who play purely for entertainment without financial pressure.
Ensuring your gaming activity does not impact your monthly budget or daily needs.
Helping you maintain a healthy balance between online entertainment and your daily life activities.
Set one day each week where you don't play at all — to refresh your mind and perspective.
Early awareness is the first step toward getting help
Problem gambling rarely happens overnight. It typically develops gradually, and many people don't recognise it until the situation has become quite serious. Here are the warning signs to watch for in yourself or someone you care about:
Borrowing money or selling assets to continue gambling
Feeling anxious, irritable, or restless when unable to gamble
Spending increasingly more time gambling than originally planned
Hiding gambling activity from family and friends
Attempting to recover losses by placing larger bets ("chasing losses")
Using gambling as an escape from problems or negative feelings
Declining work or academic performance due to time spent gambling
Repeatedly failing when trying to reduce or stop gambling
Ask yourself these questions honestly:
Have you ever felt the need to gamble with increasingly larger sums of money to get the same level of excitement?
Have you ever lied to loved ones about how much time or money you have spent gambling?
Have you ever considered stealing or doing something illegal to get money for gambling?
Has gambling caused serious problems in your relationships, work, or finances?
Have you ever felt desperate or hopeless as a result of gambling problems?
If you answered "yes" to any of the questions above, we encourage you to speak with the nova88mas support team or seek professional help.
You don't have to face these challenges alone. The nova88mas support team and the following resources are here to help you:
Contact our responsible gaming support team directly via the platform's live chat. They are trained to help you activate self-control tools or process self-exclusion requests quickly and without judgment.
The Department of Social Welfare Malaysia provides counselling and social support services for individuals and families affected by problem gambling nationwide.
Talian Kasih 15999 operates 24 hours a day, providing counselling and referral services for a wide range of issues including gambling addiction. Free and confidential.
For more detailed or sensitive written enquiries regarding responsible gaming, you can reach our dedicated team by email. We will respond within one business day.
This is not just a promise — it is our operational standard every day
All new players must complete KYC verification before making any deposit or placing any wager.
Players who have activated personal limits or are in a cool-off period will not receive any promotions or bonuses from us.
Our entire customer support team receives specialised training in recognising and handling problem gambling cases.
Our responsible gaming policies and tools are reviewed every six months to ensure they remain relevant and effective.
Always Remember — The Golden Rules of Responsible Gaming:
Nova88mas delivers a safe, fair, and enjoyable gaming experience — with built-in self-control tools to help you stay in control at all times.
Entertainment platform for users aged 21 and above. Play smart and responsibly.